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Graphix Genie | FAQs

Answers & Advice From Team Graphix Genie

  • What is Graphix Genie™ Video Suite?
    Graphix Genie™ is the ultimate templates - All in One Video Solution from PowerPoint. This is a huge bundle collection of professionally designed marketing & promotional video your business. It’s not a software, plugin or wordpress theme.
  • What is my license?
    During this case study offer you'll get commercial use license at no additinal cost, and you can use it on unlimited projects you own & your clients. You're allowed for : [YES] Can be used for your own unlimited projects. [YES] Can be used in an unlimited amount of clients projects commercially. What you CAN'T Do: [NO] Can't be given away. [NO] Can't be sold again. [NO] Can't be offered as a bonus. [NO] Can't be shared free to other. [NO] Can't be added to a membership site.
  • What is the Case Study Offer & How Do I Get It?
    In the Case Study Offer we are giving away the Graphix Genie™ Video Suite at heavily discounted prices. This offer is valid for only first 50 customers. The reason for offering the entire suite at such crazy price is to generate CASE -STUDIES for our marketing use when we launch the product. Prices will be raised after that. How Do I Get It: To get this offer IMMEDIATELY register yourself to block your spot before the 50 spots are taken. Once you are registered you will recieve a confirmation mail. You would be contacted by our team member by call for confirmation & to verify if you can qualify for the case study program. We RESERVE THE RIGHT to accept or decline your spot for the case study program. Once we are ready to deliver the product we will contact you and ask you to make payment. Once payment is made you will recive a mail regarding success of your payment and a link to download the suite.
  • How do I download it?
    Once you have blocked you SPOT in the avilable 50 spots, we will notify you for payment once we are ready to deliver the Volume 01. After successfully payment, you will received email with payment confirmation and link to the download area, and you'll be directed to the download area Graphix Genie™ Video Suite Vol. 1 .
  • How do I edit it? and How's about compatibility?
    Just open your powerpoint, click and replace with your own content. Graphix Genie™ work in powerpoint for Windows & Mac. But you need to know that powerpoint for mac is not as good as ppt for windows, because ppt for mac can't set the time for rendering. If you want to work best with export video, you need at least powerpoint 2013. In Powerpoint 2010 and 2007 for videos some effect, transition, motion, and layout will not work perfectly. Apart from that our product using 100% powerpoint 2013 and above.
  • Do You Provide Training on The Use It?
    YES! You will find HD tutorial for use in our fully featured member's area. We will show you exactly how to use Graphix Genie™ Video Suite Vol. 1 . And soon we will have FB group private only for members, and you can learn and discuss there.
  • Are there any One-Time-Offers or Upsells?
    YES, it does. Once you are satisfied with the product in 7 days, you will have option to double your pack with even more discounted pricing. We are offering this to encourage our customers to use more of our templates for their personal & clients work to generate success stories that we can use for our marketing.
  • What is your Refund Policy? (IMPORTANT)
    You should pay attention to our requirements, We Do The refund If there is an issue with the product and our technical support can't solve it for you, we will provide a refund for you within 7 days of your purchase. You can preview all the video templates that comes in the suite - and only if you like what you see you can make an informed decision to go ahead with the purchase. We will refund only if there are any technical issues & our team has a 99% track record of solving technical issue if any - other than that all sales are final. PRODUCT USAGE POST-REFUND: By receiving a refund, you agree to remove all files downloaded from our website and all rights to use the product will be revoked. We reserve the right to decline a refund if the client does not adhere to these conditions. REFUND PROCESS: send your query to support email: connect@mygraphixgenie.com, All refunds are processed within 10 days once you intimate us within the date of purchase. You will need to share with us the email id / bill / etc used to make the purchase. REFUND POLICY: Our refund policy only applies to the first time you purchase our product. Second time purchases will not be permitted the same rights to refund. We understand that sometimes the timing may not be right when you purchase our product and you may return to purchase later, but please be aware second purchase refund requests will not be permitted. This is to protect our product and ourselves from individuals who may take advantage of our refund policy. DUPLICATE PURCHASE: In the event of a billing error or duplicate billing, We will investigate the matter and issue a full refund if deemed necessary.
  • I still have more questions, how do I contact you? "
    Got more questions? Please send ticket to email: connect@mygraphixgenie.com
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